Client Experience Director
Abilitie is looking for a dynamic and team-oriented Customer Success Director to own the customer experience of Abilitie’s flagship learning experiences that are delivered to Fortune 500 clients around the world. The Customer Success Director must think strategically about driving customer growth and engagement while minimizing customer churn which includes a healthy balance of program design and sales. The role will report to the VP of Operations and will require excellent client communication, consultative selling, problem-solving, and organizational skills. Candidates with relevant experience only, please.
Abilitie is a five-year old leadership development company that was spun out of Enspire Learning, an 18-year old pioneer of e-learning games and simulations. We are located in the heart of downtown Austin. Our award-winning simulations are used in 20 countries and by many Fortune 500 companies.
The right person should be:
A top-notch customer success expert
A genuinely nice person
An entrepreneur personality who gets stuff done
A clear and concise communicator (written and oral)
Oversee a portfolio of assigned customers, guide clients through the design and delivery of our experiences and develop new business from existing clients.
Own the cultivation and growth of long-term relationships with clients to drive client retention and grow Abilitie’s business within each client account. Must be able to show previous success in an account management or sales capacity
Manage complex global leadership development programs; interface with clients, speakers, facilitators, internal staff, and external partners
Provide thought leadership around creating effective leadership programs and work with client learning objectives to design enriching programs using our award-winning simulations
As part of our small team, perform diverse support for our leadership programs that will include logistics coordination, event planning, travel arrangements, and conducting team briefings
Interface with senior-level clients - HR and business leaders - at large companies
Work on special projects, events, and assist with marketing and research activities as required.
Navigates a wide variety of existing processes, procedures and precedents to interpret data and information to identify solutions.
Professional presence while dealing with diverse personalities and organizations
Independent decision maker with ability to escalate problems when necessary
Strong written and interpersonal skills
An unflinching eye for detail
Openness to and comfort with technology
2+ years of work experience in Leadership Development or Learning & Development
2+ years of client-facing experience
1+ year of account management / sales experience
A healthy dose of team spirit
Work from home flexibility; flexible work hours
Free downtown parking
International travel if desired
Catered lunch once a week
Fully stocked kitchen
As well as…
Freedom/Responsibility - Our company is built around empowering individuals (both as our mission and internally) to be their best selves. This means employees can work in a way that brings them energy and drives value!
High Impact - As a Client Experience team each contribution you make will have high visibility and drive real business.
Unique Learning Opportunities - Our simulations are typically accompanied by world class professional development of which you will almost certainly benefit.
Monthly Fun Activities - We have opt-in monthly team builders in which we've done everything from a Round Rock Express baseball game to indoor skydiving!