Join Our Global Team

Abilitie is looking for a dynamic and team-oriented Client Experience Director to own the customer experience of Abilitie’s flagship learning experiences that are delivered to Fortune 500 clients around the world. The Client Experience Director must think strategically about driving customer growth and engagement while minimizing customer churn; this includes a healthy balance of program design and sales. The role will report to the COO and will require excellent client communication, consultative selling, problem-solving, and organizational skills. Candidates with relevant experience only, please.

The right person should be:

• A top-notch customer success expert
• A genuinely nice person
• An entrepreneur personality who gets stuff done
• A clear and concise communicator (written and oral)

Responsibilities:

• Oversee a portfolio of assigned customers, guide clients through the design and delivery of our experiences, and develop new business from existing clients.
• Own the cultivation and growth of long-term relationships with clients to drive client retention and grow Abilitie’s business within each client account. Must be able to show previous success in an account management or sales capacity.
• Manage complex global leadership development programs; interface with clients, speakers, facilitators, internal staff, and external partners.
• Provide thought leadership around creating effective leadership programs and work with client learning objectives to design enriching programs using our award-winning simulations.
• As part of our small team, perform diverse support for our leadership programs that will include logistics coordination, event planning, travel arrangements, and conducting team briefings.
• Interface with senior-level clients – HR and business leaders – at large companies.
• Work on special projects, events, and assist with marketing and research activities as required.
• Navigate a wide variety of existing processes, procedures, and precedents to interpret data and information to identify solutions.

Requirements:

Who We Are:

Abilitie is an award-winning leadership development organization, recognized by Inc Magazine as one of the 2019, 2020 & 2022 Best Workplaces in America and one of the 2020 Fastest Growing Companies in America. Check out more of our awards and recognitions here: https://www.abilitie.com/awards-recognition/

In 2019, Abilitie launched the Invited MBA, an accelerated mini-MBA for working professionals that delivers superior business outcomes as well as a vast alumni and career network.

We create world-class experiences that inspire, shape, and develop through highly differentiated learning programs, tools for self-discovery, and networks that expand opportunities. Our team-based business competitions which engage aspiring leaders in an active, learn-by-doing environment are used by over 40 Fortune 500 clients, including Marriott, Coca-Cola, GE, and Southwest Airlines.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Abilitie is committed to creating an environment where our employees can do the best work of their lives. As part of this commitment to equitable opportunity and inclusion, we encourage all qualified individuals inclusive of all genders, ethnicities, abilities, sexual orientations, ages, socio-economic backgrounds, religions, and beliefs to apply to join our A-Player family. 

About the role: 

Abilitie is looking for a dynamic and team-oriented Client Experience Manager to help scale our fast-growing company based in Austin, TX. You will own the customer experience of Abilitie’s Small-Medium-Business (SMB) clients as they engage with our flagship learning experiences. Success in this role is the ability to curate the balance between creating raving fans out of our clients while architecting operational systems for scale. The role will report to the Sr. Director, Client Operations and will require excellent client communication, problem-solving, and organizational skills. Candidates with relevant experience only, please.

The right person should be:

• A top-notch customer success expert
• A systems-thinker
• An entrepreneur personality who gets stuff done
• A solid ability to make strategic tradeoffs

Responsibilities:

• Own the cultivation and growth of the SMB portfolio to create raving fans resulting in client retention and expansion
• Drive the scale of Abilitie’s SMB segment capacity through systems thinking and technology solutions
• Strengthen and grow our global producer network through vetting, onboarding and ongoing operational support
• Support a complex global network of clients, facilitators, producers, internal staff, and external partners
• Build credibility and gain respect of with senior-level stakeholders – HR and business leaders – at SMB companies
• Navigate a wide variety of existing processes, procedures, and precedents to interpret data and information to identify solutions
• Participate in and own various broader operations team projects as needed

Requirements:

• Bachelor’s Degree 
• 3+ years of client-facing experience
• 3+ year of account management / sales experience
• A healthy dose of team spirit and “make it happen” attitude
• Professional presence while dealing with diverse personalities and organizations
• Independent decision maker with ability to identify when to escalate problems to your supervisor when necessary
• Strong written and interpersonal skills
• An unflinching eye for detail
• Openness to and comfort with technology

Who We Are:

Abilitie is an award-winning leadership development organization, recognized by Inc Magazine as one of the 2019, 2020 & 2022 Best Workplaces in America and one of the 2020 Fastest Growing Companies in America. Check out more of our awards and recognitions here: https://www.abilitie.com/awards-recognition/

In 2019, Abilitie launched the Invited MBA, an accelerated mini-MBA for working professionals that delivers superior business outcomes as well as a vast alumni and career network.

We create world-class experiences that inspire, shape, and develop through highly differentiated learning programs, tools for self-discovery, and networks that expand opportunities. Our team-based business competitions which engage aspiring leaders in an active, learn-by-doing environment are used by over 40 Fortune 500 clients, including Marriott, Coca-Cola, GE, and Southwest Airlines.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Abilitie is committed to creating an environment where our employees can do the best work of their lives. As part of this commitment to equitable opportunity and inclusion, we encourage all qualified individuals inclusive of all genders, ethnicities, abilities, sexual orientations, ages, socio-economic backgrounds, religions, and beliefs to apply to join our A-Player family. 

About the role: 

Our Client Support Specialists (CSS) manage technical support channels (chat, email, phone), program logistics and professional communications across clients, end-user participants, faculty, producers and internal stakeholders. This person is an obsessively organized, tech-savvy problem solver who understands that the detailed nature of their work is highly valued and an essential element of our success. If this sounds like you, we’d love to hear from you!

Our CSSs work as independent contractors: the role is remote, paid hourly and the hours can vary from week-to-week depending on the needs of the company and our clients, averaging 30-35 hours. This position reports to the Sr. Director of Client Operations.

Duties and Responsibilities

• Utilize an ownership mindset to create ‘raving fans’ of the client program through exceptional communication and systems management.
• Deliver timely and accurate technical support through multiple channels: chat, email, phone.
• Manage program logistics for one or more high-value clients, including session scheduling, staffing assignments, Zoom assignments, calendar invitations, and participant roster management.
• Proactively communicate with program participants and respond to emails and questions with a professional and inviting tone in a timely manner.
• Fluency with our primary work productivity tools: Google Suite, Zoom admin and Slack.
• Stay ahead of client requests and logistical changes to keep programs running smoothly.

• Provide timely feedback and problem solving for process improvement and outstanding client outcomes.
• Flexibility to work odd hours during peak client engagement periods.

Qualifications

• Minimum of 2 years of experience with technical support, program administration and data management.
• Exceptional client service skills and a technical aptitude.
• Experience using web-based productivity tools: Chat services, Google Suite, Zoom admin and Slack are essential.
• Ability to provide high quality professional communication to enable seamless information transfer between clients, faculty and end-user participants.
• Ability to work autonomously on repeatable tasks
• Ability to work on personal laptop or desktop computer and mobile phone, with reliable, high-speed wifi and audio capabilities.
• Quick learner who can set up routines and processes for efficient task execution.
• Willingness to follow direction but also be proactive and self sufficient.

Who We Are:

Abilitie is an award-winning leadership development organization, recognized by Inc Magazine as one of the 2019, 2020 & 2022 Best Workplaces in America and one of the 2020 Fastest Growing Companies in America. Check out more of our awards and recognitions here: https://www.abilitie.com/awards-recognition/

In 2019, Abilitie launched the Invited MBA, an accelerated mini-MBA for working professionals that delivers superior business outcomes as well as a vast alumni and career network.

We create world-class experiences that inspire, shape, and develop through highly differentiated learning programs, tools for self-discovery, and networks that expand opportunities. Our team-based business competitions which engage aspiring leaders in an active, learn-by-doing environment are used by over 40 Fortune 500 clients, including Marriott, Coca-Cola, GE, and Southwest Airlines.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Abilitie is committed to creating an environment where our employees can do the best work of their lives. As part of this commitment to equitable opportunity and inclusion, we encourage all qualified individuals inclusive of all genders, ethnicities, abilities, sexual orientations, ages, socio-economic backgrounds, religions, and beliefs to apply to join our A-Player family. 

Abilitie is looking for engaging, energetic, and skilled contract facilitators to lead 1-4 day simulation-based business training programs through virtual collaboration. Facilitators are asked to teach concrete principles of management, leadership, and business acumen using one of our team-based business simulations. Facilitators are trained on the program content by our staff and are asked to become familiar with leadership and/or business acumen course content in areas such as business strategy, team and group leadership, financial statements and ratio analysis, basic return on investment analysis, and/or similar leadership and financial business acumen topics.

Most programs are currently delivered virtually although there may be opportunities for in-person facilitation in the future. While we are unable to guarantee the number of programs/hours worked as it depends on our clients’ varying needs, we aim to accommodate individual preferences for assignment frequency.

Abilitie onboards facilitators in quarterly cohorts. This position is offered on a contract basis – it is not full-time, nor benefits eligible.

Duties and Responsibilities

• Lead 1-4 day training workshops for participants on leadership and business acumen topics with authority and confidence
• Administer Abilitie’s computer-based business simulations and debrief results with the class both onsite and remotely
• Travel to on-site locations around the US and world depending on availability and travel preferences (typically clients cover all travel expenses and offer additional compensation for international travel)

Who You Are:

• Bachelor’s degree; graduate degree/MBA strongly preferred
• Teaching and/or training experience. You must have both a desire to teach and a demonstrated aptitude in teaching leadership and/or financial concepts
• Prior managerial experience strongly preferred
• Excellent verbal communication ability and aptitude in managing a classroom or online learning space designed for up to 40 participants
• High comfort level with dynamic, case-study based lecture and discussion format
• 1-2 years of experience with virtual deliveries is required and high participant engagement is a must

Who We Are:

Abilitie is an award-winning leadership development organization, recognized by Inc Magazine as one of the 2019, 2020 & 2022 Best Workplaces in America and one of the 2020 Fastest Growing Companies in America. Check out more of our awards and recognitions here: https://www.abilitie.com/awards-recognition/

In 2019, Abilitie launched the Invited MBA, an accelerated mini-MBA for working professionals that delivers superior business outcomes as well as a vast alumni and career network.

We create world-class experiences that inspire, shape, and develop through highly differentiated learning programs, tools for self-discovery, and networks that expand opportunities. Our team-based business competitions which engage aspiring leaders in an active, learn-by-doing environment are used by over 40 Fortune 500 clients, including Marriott, Coca-Cola, GE, and Southwest Airlines.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Abilitie is committed to creating an environment where our employees can do the best work of their lives.  As part of this commitment to equitable opportunity and inclusion we encourage all qualified individuals inclusive of all genders, ethnicities, abilities, sexual orientations, ages, socio-economic backgrounds, religions, and beliefs to apply to join our A-Player family. 

About the role: 

As our Manager, Strategic Partnerships, you will support collaboration opportunities between Invited MBA and partner organizations that will accelerate our growth and enrollment objectives. This role will help to define and execute our aggressive growth strategy through collaboration, affiliate relationships, geographic targeting, and employer partnership opportunities.

You will be a business-minded strategic thinker who brings a strong commitment to the company’s consumer enrollment expansion priorities while being analytical and intellectually curious. You will identify, initiate, support, and grow strategic partnerships alongside the VP of Marketing.

Ideal Candidate Profile:

• Experience working on strategic partnerships that drive revenue, deliver enrollment growth, and present long-term mutually beneficial opportunities
• Comfortable working with senior leaders and decision-makers at large complex organizations
• An entrepreneurial mindset who is proactive, collaborative, and possesses an endless curiosity
• A strategic thinker who is adept at prioritizing multiple opportunities in a fast-paced changing landscape

Responsibilities:

• Research and identify potential strategic enrollment partners, including but not limited to employers, affiliate groups, industry and regional business associations, and universities.
• Develop long-term enrollment relationships with strategic partners. Manage fulfillment and drive renewal and continued growth of partners.
• Continually engage existing strategic partners to ensure the success of current projects, as well as develop pathways to new areas of growth.
• Generate and support definitive agreements for new collaborations, coordinating with legal and business development teams where necessary.
• Represent Invited MBA to external partners at events and conferences, and develop tailored material for collaboration presentations, including company and program overviews, and opportunities for strategic alignment

Requirements:

• Bachelor’s Degree and at least 5-7 years of experience in managing and growing partnerships.
• Ability to work independently and capable of working on individual assignments for periods of time and making presentations/direct solicitations on behalf of the Invited MBA
• Experience in managing partnerships from initiation through execution and renewal
• Excellent interpersonal skills, and communication skills, and focused on building relationships with team members
• Strong ability to communicate with external parties and influence decision-making processes through relationship building
• Successful experience in a fast-paced, ever-changing entrepreneurial environment
• High energy, sense of humor, and passion for team collaboration

Who We Are:

Abilitie is an award-winning leadership development organization, recognized by Inc Magazine as one of the 2019, 2020 & 2022 Best Workplaces in America and one of the 2020 Fastest Growing Companies in America. Check out more of our awards and recognitions here: https://www.abilitie.com/awards-recognition/

In 2019, Abilitie launched the Invited MBA, an accelerated mini-MBA for working professionals that delivers superior business outcomes as well as a vast alumni and career network.

We create world-class experiences that inspire, shape, and develop through highly differentiated learning programs, tools for self-discovery, and networks that expand opportunities. Our team-based business competitions which engage aspiring leaders in an active, learn-by-doing environment are used by over 40 Fortune 500 clients, including Marriott, Coca-Cola, GE, and Southwest Airlines.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Abilitie is committed to creating an environment where our employees can do the best work of their lives. As part of this commitment to equitable opportunity and inclusion, we encourage all qualified individuals inclusive of all genders, ethnicities, abilities, sexual orientations, ages, socio-economic backgrounds, religions, and beliefs to apply to join our A-Player family. 

Abilitie is looking for a self-motivated and high-potential Senior Software Engineer for a key role on our development team. The Senior Software Engineer, reporting to the Head of Product, will make contributions critical for the company’s continued growth and will operate with a high degree of autonomy. The Senior Software Engineer will collaborate with the engineering team-lead to support and expand our existing multiplayer business simulations, internal tools, automated operations, and have the unique opportunity to develop and launch a new consumer product. As part of the core of our development team, this role will also communicate regularly with members of the executive team and have a significant ability to influence the direction and shape of our products. We are looking for a solid developer with above-average business intelligence and excellent communication skills for this dynamic position. The plan is to grow the development team alongside the business, and this role will be specifically considered for advancement as the opportunities arise.

The ideal candidate has spent several years working on web applications, can draw on their varied experience to expand our team’s technical expertise, and has the flexibility required to get up to speed on our existing technologies. Experience with some of our specific toolsets is preferred but not required. Allowing for skill growth or expansion is part of the opportunity for any candidate. Our latest projects are written in React, use GraphQL Apollo or Redux, and have a NodeJS back-end connected to a PostgreSQL RDS instance. A few of our legacy business simulations use Java + Spring with a jQuery front-end.

Preferred Front End Skills:

• React 
• Redux
• Apollo GraphQL
• HTML/CSS
• Material UI

Preferred Back End Skills:

• NodeJS
• PostgreSQL
• GraphQL
• API Design
• Amazon Web Services (EC2, Route 53, S3, & RDS)

Nice to Have Skills:

• Java + Spring
• jQuery
• PostgreSQL RDBMS
• Circle CI/CD
• Testing – unit/integration/E2E
• UX/UI Design

Who You Are:

1. You’re an experienced software engineer.  5 – 8 years progressive experience. You avoid the golden hammer, and you’ve considered the trade-offs of good, fast, and cheap code. You think in terms of great architecture, maintainability, and ROI.

2. You thrive with freedom and autonomy.  Abilitie is a high-trust, high-responsibility company. You will have a lot of flexibility with the expectation that you know when and how to get things done.

3. You have an eye for front-end design.  You don’t need to be the best designer in the world, but you can tell the difference between good and great.

4. You’re a skilled full-stack engineer. You can think holistically about an application when deciding how and where to implement a new change.

5. You take security seriously.  Our apps house various levels of sensitive information. You need to understand and appreciate security requirements in web app environments and make the right choices depending on the environment.

6. You are comfortable switching contexts.  You will be working on a new consumer marketplace application, supporting/expanding multiplayer business simulations (from new features to debugging corporate network issues), and continuing development on our new custom application used to automate and streamline our operations. While we strive to create uninterrupted time for focused tasks, sometimes things come up that need to be handled immediately.

Who We Are:

Abilitie is an award-winning leadership development organization, recognized by Inc Magazine as one of the 2019, 2020 & 2022 Best Workplaces in America and one of the 2020 Fastest Growing Companies in America. Check out more of our awards and recognitions here: https://www.abilitie.com/awards-recognition/

In 2019, Abilitie launched the Invited MBA, an accelerated mini-MBA for working professionals that delivers superior business outcomes as well as a vast alumni and career network.

We create world-class experiences that inspire, shape, and develop through highly differentiated learning programs, tools for self-discovery, and networks that expand opportunities. Our team-based business competitions which engage aspiring leaders in an active, learn-by-doing environment are used by over 40 Fortune 500 clients, including Marriott, Coca-Cola, GE, and Southwest Airlines.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Abilitie is committed to creating an environment where our employees can do the best work of their lives. As part of this commitment to equitable opportunity and inclusion, we encourage all qualified individuals inclusive of all genders, ethnicities, abilities, sexual orientations, ages, socio-economic backgrounds, religions, and beliefs to apply to join our A-Player family. 

Abilitie is looking for a full-time Recruiter to help scale our fast growing company based in Austin, TX. Reporting to the COO, you will support internal hiring across multiple states for marketing, sales, operations, and product teams as well as external faculty consultants across the globe. You’ll partner with executive leaders to understand hiring needs, develop sourcing strategies, build robust pipelines of diverse talent, and close candidates. You’ll provide a high touch, best in class candidate experience while helping them understand Abilitie’s unique and exciting suite of products and company culture.

Some of the things you’ll be doing include:

• Manage full-cycle recruiting processes including partnering with hiring managers to draft job descriptions, create & execute targeted sourcing strategies, build robust & diverse candidate pipelines across multiple business units, lead initial screening of candidates, actively participate in candidate feedback sessions, and oversee candidate closing/offer stage.
• Provide a high touch, best in class candidate experience throughout the vetting, hiring, and onboarding process.
• Partner with our Client Experience team to drive referrals for, vet, and build upon our global faculty network of facilitators and technical producers. 
• Participate in and own various recruiting-related & broader operations team projects as needed.

Who You Are:

Experienced: 3+ years of experience working in an in-house recruiting a wide variety of roles including marketing, sales, operations and engineering. (Fast-paced agile environment is a plus.) Highly proficient with applicant tracking systems, sourcing tools including LinkedIn Recruiter, CRM tools, and a variety of job boards. Bachelor’s degree preferred. 

Excellent Communicator: Excellent verbal and written business communication skills. You are able to effectively communicate with a wide variety of audiences including all levels of an organization and external partners. You can advise executive leaders on recruiting best practices as well as attract and close in-demand candidates. You also maintain strict confidentiality as required. 

Detail-oriented, multi-tasker: Highly organized, able to synthesize and prioritize multiple demands dynamically and logically. You can drive the recruitment process and candidate experience for multiple positions at a time each with robust pipelines of candidates at various stages of sourcing, vetting, hiring, onboarding. 

Ownership mindset, self-starter: Self-reliant, thrive when given a lot of responsibility. You are endlessly resourceful with a good dose of common sense, always able to find ways of getting things done efficiently. You have a team focused work ethic, willing to chip in and help others in doing whatever it takes to get the job done. You stay focused on the outcome to be achieved, finding a way to “make it happen” through a healthy balance of self-determination and collaboration.

Value-driven team player: You have a passion for creating and sustaining a positive company culture and contributing to Abilitie’s reputation and success. You embody the Abilitie values: Make it Happen, Prioritize Progress, Innovate Toward Excellence, Lead With Empathy, Live What We Teach. You thoughtfully represent who we are in your first interactions and impressions with potential future team members.

Who We Are:

Abilitie is an award-winning leadership development organization, recognized by Inc Magazine as one of the 2019, 2020 & 2022 Best Workplaces in America and one of the 2020 Fastest Growing Companies in America. Check out more of our awards and recognitions here: https://www.abilitie.com/awards-recognition/

In 2019, Abilitie launched the Invited MBA, an accelerated mini-MBA for working professionals that delivers superior business outcomes as well as a vast alumni and career network.

We create world-class experiences that inspire, shape, and develop through highly differentiated learning programs, tools for self-discovery, and networks that expand opportunities. Our team-based business competitions which engage aspiring leaders in an active, learn-by-doing environment are used by over 40 Fortune 500 clients, including Marriott, Coca-Cola, GE, and Southwest Airlines.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Abilitie is committed to creating an environment where our employees can do the best work of their lives.  As part of this commitment to equitable opportunity and inclusion we encourage all qualified individuals inclusive of all genders, ethnicities, abilities, sexual orientations, ages, socio-economic backgrounds, religions, and beliefs to apply to join our A-Player family.