Shep Hyken is the author of seven books, a frequent keynote speaker, and the Chief Amazement Officer at Shepard Presentations. He joins us on this episode to discuss his tenants of a great customer experience, how he approaches hiring top talent, and the importance of not overlooking the small details.
Manager/Director Level Programs
Rising Leader Program
Based on The 12-Week MBA curriculum
Becoming an Effective Manager
Essential management skills for new managers
Developing Business Acumen
Real-world practice in value creation and analysis
Executing in Cross-Functional Teams
Leadership and influencing skills for decision making
VP/Senior Level Programs
Senior Leader Program
Practice-based learning for executive leaders
Creating Strategic Business Value
Financial impact and investment analysis skill-building
Leading Organizational Change
Executive-level leadership and enterprise-thinking
AI Case Catalog
AI Cases
Realistic leadership challenges augmented with AI
Manager/Director Level Simulations
Management Challenge
Build critical people management skills in your people leaders
Business Challenge
Expand the business acumen of your nonfinancial managers
Enterprise Challenge
Develop cross-functional communication skills in a dynamic environment
Influence Challenge
Build relationships and refine strategic communication skills
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The Magic of Making Customers Happy
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