Shep Hyken is the author of seven books, a frequent keynote speaker, and the Chief Amazement Officer at Shepard Presentations. He joins us on this episode to discuss his tenants of a great customer experience, how he approaches hiring top talent, and the importance of not overlooking the small details.
Manager/Director Level Programs
Rising Leader Program
Based on The 12-Week MBA curriculum
Becoming an Effective Manager
Essential management skills for new managers
Developing Business Acumen
Real-world practice in value creation and analysis
Executing in Cross-Functional Teams
Leadership and influencing skills for decision making
Manager/Director Level Simulations
Management Challenge
Build critical people management skills in your people leaders
Business Challenge
Expand the business acumen of your nonfinancial managers
Enterprise Challenge
Develop cross-functional communication skills in a dynamic environment
Influence Challenge
Build relationships and refine strategic communication skills
by on
The Magic of Making Customers Happy
Recent Posts
- 5 Things to Consider When Building an AI-Integrated Learning Program
- Abilitie Faculty Spotlight: Ashish Agarwal
- How VMware Upskilled its Leaders for 36% Revenue Growth
- Prepare for the Developing Business Acumen Program (3-weeks
- Hands-on business simulation transforms executive-level leadership at Garmin